Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all purchases made through the Dosha Nivaran mobile applications and website, including, but not limited to, consultations, reports, remedies and puja bookings.

1. Digital Services & Reports

All digital services such as instant reports, chart analysis and other downloadable or viewable content are delivered immediately upon successful payment. As these are personalised and instantly-delivered services, payments for such orders are non‑refundable once the service has been generated or accessed.

2. Puja / Ritual Bookings

• Bookings can typically be rescheduled (subject to temple and priest availability) if requested at least 48 hours before the scheduled date.
• Cancellations requested more than 72 hours before the scheduled puja time may be eligible for a partial refund, after deducting any non‑recoverable costs (such as material purchases, temple fees, platform charges, etc.).
• Cancellations requested within 72 hours of the puja time are generally not refundable because preparations and commitments are already made with priests/temples.

3. Failed, Cancelled or Duplicate Transactions

In the event of a failed, cancelled or duplicate transaction where the amount has been debited from your bank account/card but service is not delivered:

• Please contact our support with the payment reference/UTR number.
• On confirmation from our payment gateway partner (such as Cashfree or Razorpay), we will either initiate a refund to the original payment method or provide credit within the app, as applicable.

4. Chargebacks

If a dispute or chargeback is raised directly with your bank or card issuer, we reserve the right to provide all relevant transaction and usage records to the payment gateway / bank for resolution.

5. Contact for Refund Queries

For any questions related to refunds or cancellations, please contact us at fin@ajacs.in or using the support details available in the Dosha Nivaran app or on our website. Please include your order ID, transaction reference and registered mobile/email for faster resolution.